Privacy Policy

Effective Date: 01/11/2025
This Privacy Policy explains how MM AC Service Kolkata we collects, uses, discloses, and protects your personal information when you visit our website https://mmacservicekolkata.stockbuysellsignals.com or use our AC repair, maintenance, and installation services in and around Kolkata, West Bengal.

By accessing our website or availing our services, you agree to the terms of this Privacy Policy and consent to the collection and use of your information in accordance with applicable Indian law.

1. Scope and Applicability

This Privacy Policy applies to:

  • Visitors to our website;

  • Customers who avail our air conditioning installation, repair, and maintenance services;

  • Individuals who communicate with us via phone, email, or other contact channels.
    This Policy complies with the Digital Personal Data Protection Act 2023 (DPDP Act) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Scope and Applicability

This Privacy Policy applies to:

  • Visitors to our website;

  • Customers who avail our air conditioning installation, repair, and maintenance services;

  • Individuals who communicate with us via phone, email, or other contact channels.
    This Policy complies with the Digital Personal Data Protection Act 2023 (DPDP Act) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect the following categories of information to provide and improve our services:

a) Personal Information (actively provided)

  • Full Name

  • Contact Number(s)

  • Email Address

  • Residential / Business Address (where service is required)

  • Description of service requested (installation, repair, maintenance)

  • Payment details (UPI, bank, or cash transaction information where applicable)

b) Automatically Collected Information

  • IP Address and device identifiers

  • Browser type, operating system, and referral URL

  • Date and time of visit, pages viewed, and session duration

  • Cookies and analytics data for performance improvement

We do not collect or store biometric, financial instrument credentials, or other sensitive data unless necessary for lawful transaction

processing.

3. Purpose of Processing

We collect and use your personal information for legitimate business purposes, including:

  • Scheduling and providing AC repair, installation, and maintenance services

  • Contacting you for confirmations, updates, and service-related communication

  • Generating and sending invoices or receipts

  • Customer support and feedback management

  • Improving our website, user experience, and service quality

  • Compliance with legal and tax obligations

  • Preventing fraud, misuse, or unauthorized access

4. Legal Basis for Processing

Your data is processed based on:

  • Consent you provide by submitting information through our forms or communications;

  • Contractual necessity to deliver services you have requested;

  • Legitimate interests such as customer relationship management and business analytics;

  • Legal obligations under Indian law.

5. Disclosure and Data Sharing

We may share your information only under these circumstances:

  • With trusted service providers (technicians, payment gateways, website hosting, analytics) under confidentiality agreements;

  • When required by law enforcement, court order, or other legal process;

  • To protect our rights, property, or safety and that of customers or the public;

  • During merger, acquisition, or business restructuring, with appropriate safeguards.

We do not sell or rent personal data to any third parties.

6. Data Storage and Retention

All personal data is stored securely on servers hosted in India.

We retain data only as long as necessary for service delivery, invoicing, or legal compliance — typically not exceeding five (5) years unless required otherwise by applicable laws.

After the retention period, information is securely deleted or anonymised.

7. Data Security

We employ reasonable security measures as prescribed under Rule 8 of the IT Rules, 2011, including:

  • Encryption and firewall protection

  • Restricted data access controls

  • Secure transmission protocols (HTTPS)
    Despite these measures, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

8. Your Rights (as per DPDP Act, 2023)

As a data principal, you have the right to:

  • Access your personal data held by us

  • Correct or update inaccurate information

  • Withdraw consent at any time (this may affect service continuity)

  • Request erasure of your personal data (subject to legal retention obligations)

  • Lodge a grievance with our designated grievance officer

9. Use of Cookies and Analytics

We use cookies and third-party analytics (e.g., Google Analytics) to understand website traffic patterns and improve user experience. You can manage cookie preferences in your browser settings.

10. Children’s Data

Our services are intended for individuals aged 18 and above. We do not knowingly collect or process personal data of minors. If a child’s data is discovered, it will be promptly deleted.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on our website with a revised “Effective Date”. Continued use of our services constitutes your acceptance of the revised terms.

12. Contact Us

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on our website with a revised “Effective Date”. Continued use of our services constitutes your acceptance of the revised terms.

For any privacy-related queries, data access, or complaint submissions, please contact:

MM AC Service Kolkata
Kolkata, West Bengal, India
📞 +919123080209
📧 contact@mmacservicekolkata.stockbuysellsignals.com
🌐 https://mmacservicekolkata.stockbuysellsignals.com